Most orders are shipped standard ground via Fedex or UPS and are shipped the same business day if placed by 3:00 P.M. CST. We are closed on all major holidays.
A free or flat ground shipping fee applies for all shipments going to one recipient address in the 48 contiguous states. Please provide an accurate physical address for all shipments. Clearly note Apartment and Suite #’s if applicable. We do not ship to a PO Box.
Pallet size orders typically require a lead time of 1-5 days and are shipped by a freight courier. We will contact you with all special arrangements. Accessorial freight charges may apply.
If a correct email is provided, a tracking number will be sent to you upon shipment of your order.
For Canada and Hawaii customers, please deal direct with the KBS Reseller in your area for placing orders and receiving exact shipping costs. For Hawaii orders, contact Mr. Sandman Inc. -- (808) 833-2500. Further contact information is provided on the KBS Reseller page for these as well as other Domestic & International Reseller locations.
Please note that due to FAA regulations expedited or overnight shipping is not an option for most of our chemical products. In most cases, orders are shipped the same business day if placed by 3:00 P.M. CST. If urgency is an issue, please contact us directly to determine if options are available.
Damaged shipments, incorrect products, or shortages must be reported to KBS Coatings within 48 hours of accepting delivery. No credit can be given for damages or shortages reported after that time.
RETURN POLICY: We will gladly accept returns or exchanges within 30 days from date of purchase. Please call (219-263-0073) or email us to obtain RMA number for identification. Conditions of return or exchange require that products be unused and in resalable condition. Please package well and insure your return shipment to protect against loss or damages. Return shipping costs including refused delivery return charges are the purchaser's responsibility. USPS regulations prohibit shipment of most of our products. Please ship only UPS or FedEx ground. Please note that all eligible returns are subject to a 10% re-stocking fee and original shipping costs are not refundable.
We will usually ship out your order the same business day if placed by 3:00PM CST.
Please use the map below to estimate ground transit times.
We reserve the right to chose the best shipper for your order. If you would prefer Fedex or UPS, please let us know in the comment section when placing an order and we will do our best to accomidate your request.